Keep customer escalations moving
When an escalation needs attention, a webhook can start a Baserow lookup and turn the available customer context into a Slack reminder.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a reminder
Creates a slack reminder with specified text and time; time accepts unix timestamps, seconds from now, or natural language (e.g., 'in 15 minutes', 'every thursday at 2pm').
Why this helps
A sensitive customer issue can lose momentum when its record and follow-up are in different places.
- Start follow-up directly from an escalation request.
- Include customer and issue context that exists in Baserow.
- Make the next review visible in Slack.
Setup
Build it in a few focused steps.
- 1Connect Baserow and Slack once in the Notis portal.
- 2Create an automation in Automations, New Automation, and enter a name and prompt.
- 3Tell Notis to find the escalation record identified by the request and create a Slack reminder with its available follow-up details.
- 4Choose a webhook trigger and where run reports should go.
- 5Test with one real escalation reference.
Questions about this workflow
What information should the request include?
It should identify the Baserow escalation record. The record should contain the customer and follow-up context you want in the reminder.
Can the workflow decide an escalation's urgency?
Only if urgency is present in the record or request. Specify the signal Notis should use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baserow to Slack. A trigger fires from one place; an action lands in another.
Baserow triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Baserow and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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