Keep customers informed while orders await shipment
Let a regular review send a clear update before customers need to ask where an order is.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Customers may ask for updates when an order waits to ship and the team has not had time to check its status.
- Proactively explain an order is still awaiting shipment
- Reduce inbound status questions
- Keep the check-in tied to available order data
Setup
Build it in a few focused steps.
- 1Connect Baselinker and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, then New Automation, and give it a name.
- 3Tell Notis which status and age indicate an order is awaiting shipment and ask it to send a brief WhatsApp update using available order details.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real order and confirm the customer has messaged first.
Questions about this workflow
Can Notis estimate when the order will ship?
Only use an estimate if it is supplied in the data or by you. The workflow should not invent a shipment date.
Can it send outside the 24-hour window?
Free-form send message delivery requires the recipient to have texted first and may be limited by the service window. An approved template is required for messages outside that window.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baselinker to Whatsapp. A trigger fires from one place; an action lands in another.
Baselinker triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Baselinker and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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