Bring stale orders back into view
A short scheduled nudge can keep aging orders from disappearing in a busy queue.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Old orders can be overlooked when there is no time to review every status or remember how long it has been waiting.
- Surface orders that have waited past your rule
- Make ownership conversations easier to start
- Reduce manual queue reviews
Setup
Build it in a few focused steps.
- 1Connect Baselinker and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, then New Automation, and give it a name.
- 3Tell Notis what status and age make an order stale based on available Baselinker data, then send a concise team nudge.
- 4Choose a recurring schedule and select where run reports should go.
- 5Test with one real order and confirm the team recipient has messaged first.
Questions about this workflow
What order age can it use?
Specify the time rule. Baselinker data must include a relevant date or age value for Notis to apply it.
Can the nudge automatically assign an owner?
No. This workflow sends a WhatsApp reminder. Any owner field or reassignment would need a separate supported action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baselinker to Whatsapp. A trigger fires from one place; an action lands in another.
Baselinker triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Baselinker and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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