Send compliant order updates with WhatsApp templates
Choose a prepared, approved template for order updates that need to reach customers outside the service window.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send template message
Send a template message to a whatsapp number.
Why this helps
A useful order update can be delayed when a free-form WhatsApp message is unavailable outside the conversation window.
- Use a consistent format for order updates
- Support messages outside the 24-hour window with approved templates
- Trigger the update from your existing order process
Setup
Build it in a few focused steps.
- 1Connect Baselinker and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, then New Automation, and give it a name.
- 3Tell Notis which approved template to send and what order context to use from each incoming webhook request.
- 4Choose the webhook trigger and select where run reports should go.
- 5Confirm the template is approved, then test with one real order update.
Questions about this workflow
Can any template be used for any order update?
Use an approved template that fits the message purpose and available template parameters. WhatsApp controls template approval.
How does the update start?
Your order process sends an HTTP request to the Notis webhook with the order context. Baselinker itself has no trigger events listed here.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baselinker to Whatsapp. A trigger fires from one place; an action lands in another.
Baselinker triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Baselinker and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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