Give unresolved orders a follow-up owner
Have Notis review the order data available on a schedule and create issues for unresolved cases that need attention.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Orders needing follow-up can be missed when no one has time to revisit the open queue.
- Put unresolved cases into the team's Linear workflow.
- Reduce the need to repeatedly inspect order status by hand.
- Include available order context in a new issue.
Setup
Build it in a few focused steps.
- 1Connect Baselinker and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Describe what counts as unresolved using information Baselinker can return, and ask Notis to create an issue for each case needing follow-up.
- 4Pick a recurring schedule trigger and choose where run reports should go.
- 5Test with one real unresolved order.
Questions about this workflow
Can it compare against a previous run?
Only if the needed history or baseline is available to Notis or supplied by you. Do not assume a prior-run comparison.
How should unresolved be defined?
Describe the status or other available order details that identify an unresolved case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baselinker to Linear. A trigger fires from one place; an action lands in another.
Baselinker triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Baselinker and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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