Make order complaints actionable
Send complaint details to Notis and create a Linear issue your team can investigate and resolve.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Customer complaints can remain scattered in order conversations without a trackable investigation.
- Create a dedicated place to investigate a complaint.
- Carry the submitted order and complaint details into Linear.
- Make follow-up visible to the team.
Setup
Build it in a few focused steps.
- 1Connect Baselinker and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Describe that each submitted complaint requiring investigation should create a Linear issue with the supplied context.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real complaint that needs follow-up.
Questions about this workflow
Will this decide whether complaints are repeated?
Only if the request supplies relevant history or identifies the complaint as repeated. Baselinker event triggers are not available here.
What if a complaint does not need investigation?
The instruction can ask Notis to create an issue only when the submitted information says investigation is needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baselinker to Linear. A trigger fires from one place; an action lands in another.
Baselinker triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Baselinker and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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