Keep return requests clear from the first step
Create a tidy record of the request, order context, and questions still needing an answer.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Return requests can involve scattered details and repeated questions to the customer.
- Keep request details and order context together
- Make unresolved questions visible
- Give the team one place to resume the case
Setup
Build it in a few focused steps.
- 1Connect Baselinker and Google Drive once in the Notis portal.
- 2Create an automation named for return case briefs.
- 3Tell Notis to create a Drive brief for each return request, using supplied details, available order context, and a list of unanswered questions.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real return request.
Questions about this workflow
Will Notis decide whether a return is eligible?
Give Notis your eligibility rules if you want it to assess them, and ensure any required policy details are provided.
Can it identify missing information?
Yes. Ask it to list details needed to continue the case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baselinker to Google Drive. A trigger fires from one place; an action lands in another.
Baselinker triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Baselinker and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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