Answer order inquiries with the right context
Pull together the order facts first, then review a customer-ready draft in Gmail.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Why this helps
Order questions take longer when you have to find the record before you can start writing a reply.
- Begin from an inquiry request
- Use relevant order details in the draft
- Review before sending a customer reply
Setup
Build it in a few focused steps.
- 1Connect Baselinker and Gmail once in the Notis portal.
- 2Create an automation named Order inquiry reply draft.
- 3Tell Notis to use the order and question from the request to prepare a clear Gmail draft, and to flag any answer that cannot be confirmed from Baselinker.
- 4Pick a webhook trigger, choose where run reports go, and test with one real example.
Questions about this workflow
What if the order data cannot answer the question?
Ask Notis to identify the missing detail in the draft or report so you can check it before replying.
Does the draft go to the customer automatically?
No. Review and send the Gmail draft yourself.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Baselinker to Gmail. A trigger fires from one place; an action lands in another.
Baselinker triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Baselinker and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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