Handle Basecamp refund requests in Stripe
Route a clear refund request from project work into Stripe and keep the request details together for review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund requests can get lost between customer conversations, project notes, and the payment record needed to act.
- Keep refund requests tied to the originating project context
- Reduce time spent locating the payment reference
- Surface incomplete requests for follow-up
Setup
Build it in a few focused steps.
- 1Connect Basecamp and Stripe once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for refund handling.
- 3Tell Notis to create a Stripe refund only when the request includes a valid charge or payment intent reference and the approved refund amount, and to report anything incomplete.
- 4Choose notis_webhook as the trigger and select where run reports should go.
- 5Test with one real refund request and verify the result in Stripe.
Questions about this workflow
Can this issue a partial refund?
Yes. Stripe's refund action supports full or partial refunds, subject to the payment reference and amount provided.
What if there is no payment reference?
Ask Notis to flag the request for follow-up instead of creating a refund without a charge or payment intent target.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Basecamp to Stripe. A trigger fires from one place; an action lands in another.
Basecamp triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Basecamp and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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