Make the next step on a request easy to answer
Give customers a small set of clear choices instead of asking them to write a full reply.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
A vague follow-up question can create extra back-and-forth and leave a request waiting.
- Ask a focused yes/no or short-choice question.
- Use Backendless context to make the choices relevant to the request.
- Reduce the effort required for a customer to respond.
Setup
Build it in a few focused steps.
- 1Connect Backendless and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to use the webhook request and relevant Backendless data to choose up to three clear WhatsApp buttons for the customer.
- 4Pick the notis_webhook trigger and choose where run reports go.
- 5Test with one real request and confirm the recipient has texted your WhatsApp number.
Questions about this workflow
How many choices can the message include?
The Send interactive buttons action supports up to three predefined buttons.
Can this start a WhatsApp conversation?
No. Button messages are delivered only if the recipient has texted your WhatsApp number first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Backendless to Whatsapp. A trigger fires from one place; an action lands in another.
Backendless triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Backendless and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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