Turn new inquiries into timely WhatsApp acknowledgments
Give every inquiry a quick, personal response while you keep working.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
New inquiries can sit unanswered while you switch between Backendless records and messaging.
- Acknowledge inquiries without manually opening a chat.
- Use available Backendless customer details to make the response relevant.
- Keep the first reply short and focused on the next step.
Setup
Build it in a few focused steps.
- 1Connect Backendless and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to use the incoming inquiry and relevant Backendless context to draft and send a brief WhatsApp acknowledgment.
- 4Pick the notis_webhook trigger and choose where run reports go.
- 5Test with one real inquiry, confirming the recipient has messaged your WhatsApp number.
Questions about this workflow
What starts this automation?
An HTTP request to the Notis webhook starts it. Include enough information to identify the inquiry and recipient.
Can it send to someone who has never messaged us on WhatsApp?
The Send message action is delivered only if the recipient has texted your WhatsApp number first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Backendless to Whatsapp. A trigger fires from one place; an action lands in another.
Backendless triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Backendless and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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