Answer a specific customer message with the right context
Keep the conversation coherent while bringing in relevant details from Backendless.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Answering a customer often means searching records and then finding the right message to reply to.
- Reply in context to a specific message.
- Use relevant Backendless details to avoid asking for information already available.
- Keep the response tied to the customer's actual question.
Setup
Build it in a few focused steps.
- 1Connect Backendless and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to use the webhook's conversation and message reference, consult relevant Backendless information, and send a concise contextual reply.
- 4Pick the notis_webhook trigger and choose where run reports go.
- 5Test with one real conversation and verify the referenced message and recipient.
Questions about this workflow
What does the webhook need to provide?
It needs enough information to identify the WhatsApp conversation and specific message to reply to, along with any available request context.
Does this automatically read all WhatsApp conversations?
No. This workflow starts from the supplied webhook context and uses the Send reply action for the identified message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Backendless to Whatsapp. A trigger fires from one place; an action lands in another.
Backendless triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Backendless and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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