Route Backendless escalations to a Jira owner
Give urgent backend escalations a next owner in Jira as soon as the service sends the relevant request.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
Escalations can be noticed quickly but still wait for someone to decide who should take the Jira ticket.
- Give escalated issues a clear owner sooner.
- Use a person identified in the request when available.
- Reduce manual triage between Backendless and Jira.
Setup
Build it in a few focused steps.
- 1Connect Backendless and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to assign the Jira issue named in each escalation request to the indicated person, or use the default assignee when no person is specified.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real escalation request.
Questions about this workflow
What if the request names someone Jira cannot identify?
Jira supports assignment using email or name lookup. Include an identifier that Jira can resolve, or instruct Notis to use the default assignee.
Does the request need to include an issue?
Yes. Include the Jira issue key or enough context for Notis to identify the existing issue.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Backendless to Jira. A trigger fires from one place; an action lands in another.
Backendless triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Backendless and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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