Make every support case easy to review
Send case details to Notis and get a clear Drive document with the issue, reported context, and next steps.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Support details can get buried in Backendless records before anyone has time to triage them.
- Keep incoming cases readable and easy to share.
- Give teammates a single document to review.
- Reduce manual copying from Backendless.
Setup
Build it in a few focused steps.
- 1Connect Backendless and Google Drive once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it Support Case Brief.
- 3Tell Notis to create a Google Drive document from each incoming case request, including the reported issue and supplied context.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real case request.
Questions about this workflow
What starts this workflow?
A webhook starts it when an HTTP request reaches Notis with support case details.
Can the brief include details Backendless did not send?
No. Notis can organize supplied details, but missing fields must be provided in the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Backendless to Google Drive. A trigger fires from one place; an action lands in another.
Backendless triggers
Google Drive actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Backendless and Google Drive, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Google Drive.