Find the email history behind a Backendless support request
Get the recent Gmail context you need when a Backendless user asks for help.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Why this helps
Support requests can arrive without the email history needed to understand what has already been tried.
- Review relevant email history without switching apps to search manually.
- Give a teammate useful context before they respond.
Setup
Build it in a few focused steps.
- 1Connect Backendless and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3In one instruction, ask Notis to use an incoming Backendless request to search Gmail for messages matching the supplied user email and summarize relevant context.
- 4Pick the webhook trigger, choose where run reports go, and test with one real support request.
Questions about this workflow
What starts this workflow?
An HTTP request to the Notis webhook starts it. Backendless must be configured to send a request with the user's email or other useful search details.
Does it send a reply to the user?
No. It fetches matching email messages so Notis can summarize the available context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Backendless to Gmail. A trigger fires from one place; an action lands in another.
Backendless triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Backendless and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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