Gather email context for a Backendless API incident
When an API service flags a problem, find the related Gmail conversations in one step.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Why this helps
Incident response slows down when relevant customer or team discussions are buried in email.
- Search email using incident details supplied by the API service.
- Reduce manual inbox searching during triage.
Setup
Build it in a few focused steps.
- 1Connect Backendless and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis in one instruction to search Gmail using the incident identifier, service name, or error details in the incoming request.
- 4Pick the webhook trigger, choose a report channel, and test with one real incident example.
Questions about this workflow
What information should the webhook include?
Include details that can help identify messages, such as a service name, incident identifier, or error phrase.
Does this workflow diagnose the incident?
It can summarize returned email context, but it does not establish facts that are absent from the request or messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Backendless to Gmail. A trigger fires from one place; an action lands in another.
Backendless triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Backendless and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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