Turn a documented resolution into a Stripe refund
When a resolution call ends with a clear refund decision, pass the approved amount and payment reference to Notis to create the Stripe refund.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund decisions made in customer conversations can sit in notes while the customer waits for resolution.
- Carry an explicit resolution decision into the billing workflow.
- Support full or partial refunds when the amount is stated.
- Keep the payment reference and decision connected.
Setup
Build it in a few focused steps.
- 1Connect Avoma and Stripe to Notis once in the portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe that Notis should create a refund only when the recap explicitly approves it and provides a charge or payment intent ID and refund amount if partial.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real resolution recap and verify the refund details in Stripe.
Questions about this workflow
Can it create a partial refund?
Yes. The Stripe action supports full or partial refunds. Include the approved amount and payment reference in the webhook input.
Will it decide whether a customer deserves a refund?
No. The prompt should require an explicit refund decision in the meeting recap; Notis should not infer approval from sentiment or discussion alone.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Avoma to Stripe. A trigger fires from one place; an action lands in another.
Avoma triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Avoma and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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