Prepare a factual summary when an issue needs escalation
Give the next person the context they need to help resolve a meeting-raised issue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Why this helps
Escalations take longer when the next owner has to reconstruct the issue from scattered notes.
- Summarize an issue and actions explicitly mentioned in the meeting.
- Keep unknown impact or ownership visible for clarification.
- Give the reviewer a concise starting point for escalation.
Setup
Build it in a few focused steps.
- 1Connect Avoma and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to draft a factual escalation summary from an explicitly raised issue, including stated impact, actions tried, and unknown details.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real example and verify accuracy and recipient before sending.
Questions about this workflow
Will it decide that every issue should be escalated?
No. Use this for issues explicitly identified as needing escalation. Otherwise it should create a review draft or flag the issue for a human decision.
Can it estimate business impact?
Only when impact is stated in the available data. Missing impact should be marked as unknown.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Avoma to Gmail. A trigger fires from one place; an action lands in another.
Avoma triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Avoma and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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