Answer a WhatsApp question with fresh search context
Submit the question and conversation details to the webhook. Autom finds relevant web context, and WhatsApp replies in the original conversation.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Switching between a customer question, a web search, and the reply can make a simple response take too long.
- Keeps the reply attached to the specific message.
- Adds relevant search context to a submitted question.
- Reduces switching between search and WhatsApp.
Setup
Build it in a few focused steps.
- 1Connect Autom and WhatsApp once in the Notis portal.
- 2Create an automation that searches the submitted question and drafts a concise contextual reply.
- 3Pick a webhook trigger and choose where run reports go.
- 4Test with one real question and its WhatsApp message reference.
Questions about this workflow
What information does the webhook need?
Provide the question, the recipient, and the message reference needed to reply in the intended conversation.
Does Autom guarantee that search results answer the question?
No. The reply should reflect only relevant information found in the returned search results.
Can it reply to a recipient who has never messaged us?
No. The reply action is available for a WhatsApp conversation where the recipient has texted first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Autom to Whatsapp. A trigger fires from one place; an action lands in another.
Autom triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Autom and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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