Find out which customer topic matters most
Start with a customer concern. Autom checks the surrounding topic and WhatsApp offers a few focused choices for the customer to answer.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Customer feedback can be hard to act on when each conversation surfaces a different concern.
- Turns an open-ended concern into a focused question.
- Supports up to three quick button responses.
- Helps collect a simple signal without a long survey.
Setup
Build it in a few focused steps.
- 1Connect Autom and WhatsApp once in the Notis portal.
- 2Create an automation that researches a concern and proposes up to three neutral response options.
- 3Pick a webhook trigger and choose where run reports go.
- 4Test with one real concern and a customer who has messaged your WhatsApp number.
Questions about this workflow
Does Autom know what customers care about most?
It can research a concern, but customer preference must come from customer responses or data you provide.
How many response buttons can I use?
The interactive buttons action supports up to three buttons.
Can this send to any customer phone number?
The customer must have texted your WhatsApp number for the interactive message to be delivered.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Autom to Whatsapp. A trigger fires from one place; an action lands in another.
Autom triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Autom and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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