Answer research questions with useful context
Look up the information behind a customer question and send a clear response without stitching together pages yourself.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Email
Sends an email via gmail api using the authenticated user's google profile display name, requiring `is html=true` if the body contains html and valid `s3key`, `mimetype`, `name` for any attachment.
Why this helps
Answering unfamiliar questions can take long enough that a useful response gets delayed or forgotten.
- Gather web context before responding.
- Send a concise answer with source links when useful.
- Reduce the time between a question arriving and a helpful response.
Setup
Build it in a few focused steps.
- 1Connect Autom and Gmail once in the Notis portal.
- 2Create an automation named Customer Question Research Reply.
- 3Tell Notis to use Autom to summarize reliable web information relevant to the question and send a concise Gmail response to the specified recipient with sources.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one real question and review the sent email.
Questions about this workflow
Can I provide the customer question in the request?
Yes. Include the question and intended recipient in the webhook request or instruction.
Can it guarantee that every answer is correct?
No. Review the response and its sources, especially when accuracy matters.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Autom to Gmail. A trigger fires from one place; an action lands in another.
Autom triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Autom and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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