Turn customer questions into focused research work
When a customer raises a question that needs investigation, give the team a Linear issue with the original context and a clear learning goal.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Questions that require internal research can disappear after a conversation if they are not converted into visible work.
- Keep research questions visible after the conversation.
- Preserve the customer context behind the inquiry.
- Frame investigation around what the team needs to learn.
Setup
Build it in a few focused steps.
- 1Connect Attio and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, ask Notis to create a Linear issue from the supplied customer question, stating the context and what needs investigation.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real customer question and confirm the issue does not assume an answer.
Questions about this workflow
Will this answer the research question automatically?
The workflow creates an investigation issue. It does not establish that the answer is known or verified.
Can it combine multiple customer questions?
You can provide multiple related observations in the request and ask Notis to group them when they share a clear investigation. Supply the supporting context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Attio to Linear. A trigger fires from one place; an action lands in another.
Attio triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Attio and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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