Close the loop on resolved customer feedback
When a customer concern is resolved, keep the corresponding Jira work moving to the right state.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Transition Issue
Transitions a jira issue to a different workflow state, with support for transition name lookup and user assignment by email.
Why this helps
A customer may have confirmation of a fix while its Jira issue remains in an outdated workflow state.
- Find feedback records marked resolved
- Transition corresponding Jira issues using available workflow options
- Keep customer and delivery records in sync
Setup
Build it in a few focused steps.
- 1Connect Attio and Jira once in the Notis portal.
- 2Create an automation by naming it and describing the outcome in one instruction.
- 3Pick a recurring schedule as the trigger.
- 4Choose where run reports should go, then test with one resolved feedback record and issue.
Questions about this workflow
How does Notis know the issue is truly resolved?
Use an explicit resolved status or confirmation detail available in Attio. If confirmation is not recorded, include a review step in the instruction.
What transition will Jira use?
Ask Notis to use a transition available for that issue. Jira can return the issue's available transitions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Attio to Jira. A trigger fires from one place; an action lands in another.
Attio triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Attio and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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