Reply in context when Ascora work changes
Give the customer a direct answer in the conversation they already started, using the relevant Ascora update.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Switching between job records and chat threads makes it harder to answer customer questions promptly and accurately.
- Keep a service update attached to the message it answers.
- Reduce manual rewriting across tools.
- Use webhook-provided details to keep the reply relevant.
Setup
Build it in a few focused steps.
- 1Connect Ascora and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for contextual customer replies.
- 3Tell Notis to use the Ascora details and message context supplied in the webhook to draft and send a concise reply.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real customer conversation and verify the target message context is included.
Questions about this workflow
Can Notis find the message to reply to from Ascora alone?
The webhook needs to supply the WhatsApp conversation and message context needed for the reply. Ascora trigger events are not listed.
Does a contextual reply require the customer to have messaged first?
Yes. The Send reply action is delivered only when the recipient has texted your WhatsApp number.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ascora to Whatsapp. A trigger fires from one place; an action lands in another.
Ascora triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Ascora and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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