Keep customer escalations with the Linear issue
Add field-service customer context to the work already underway.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a comment
Creates a new comment on a specified linear issue.
Why this helps
Customer escalations can be separated from the Linear issue the team is using to resolve the underlying problem.
- Add new escalation context to an existing issue.
- Keep customer updates alongside the team's investigation.
- Avoid creating a duplicate issue for every update.
Setup
Build it in a few focused steps.
- 1Connect Ascora and Linear once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3In one instruction, ask Notis to comment on the existing Linear issue referenced in each webhook payload with the supplied Ascora customer escalation details.
- 4Choose the notis_webhook trigger and select where run reports should go.
- 5Send one real escalation example with a valid Linear issue reference and review the comment.
Questions about this workflow
What does the webhook need to include?
It needs enough information to identify the existing Linear issue and the escalation details to add. The automation should report missing references.
Will this create an issue if no matching issue exists?
No. This workflow adds a comment to a specified existing issue. Use a separate workflow if a new issue should be created.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ascora to Linear. A trigger fires from one place; an action lands in another.
Ascora triggers
Linear actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Ascora and Linear, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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