Acknowledge customer concerns with the right job context
Respond promptly with a clear acknowledgment while you decide the next step.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Why this helps
A customer concern can sit unanswered while you search for the job context and find the right words.
- Create a considerate acknowledgment draft grounded in supplied details.
- Keep resolution promises and next steps under your control.
Setup
Build it in a few focused steps.
- 1Connect Ascora and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, ask Notis to draft a brief acknowledgment using the supplied customer concern and Ascora job context without promising a resolution or timeline.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one real concern and review tone, facts, and recipient.
Questions about this workflow
Will it decide how to resolve the issue?
No. It drafts an acknowledgment and leaves investigation and resolution decisions to your team.
What should be in the webhook request?
Include the customer concern, the related job context, and the intended email recipient.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ascora to Gmail. A trigger fires from one place; an action lands in another.
Ascora triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Ascora and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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