Put the right on-call contact in the incident thread
When a condition needs a person, share their contact details in the WhatsApp thread instead of asking who to call.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send contacts
Send contacts whatsapp number. note: the message will be delivered to the recipient only if they have initiated a conversation first.
Why this helps
Finding the right on-call person can slow down a handoff when the incident is already in motion.
- Make the human handoff easier to complete.
- Keep contact information next to incident context.
- Reduce time spent looking up who is on call.
Setup
Build it in a few focused steps.
- 1Connect Apilio and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the handoff.
- 3Tell Notis to send the contact details provided for the relevant on-call person when Apilio calls the webhook.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real handoff and confirm the recipient has texted your WhatsApp number first.
Questions about this workflow
Where does the on-call contact come from?
The workflow needs the contact details in the webhook context or information supplied to Notis.
Can the recipient call directly from the card?
WhatsApp contact cards provide contact details; availability of device-specific actions depends on the recipient's app.
Can it send to someone who has never messaged?
The Send contacts action delivers only if the recipient has initiated a conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apilio to Whatsapp. A trigger fires from one place; an action lands in another.
Apilio triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Apilio and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Whatsapp.