Get a one-tap response to Apilio incidents
When an automation raises an incident, give the right person a simple way to say they have it or need help.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Incident messages can disappear into busy chats, leaving you unsure whether anyone has taken ownership.
- Make acknowledgment easy to spot.
- Offer clear next steps in the message.
- Reduce follow-up pings to find an owner.
Setup
Build it in a few focused steps.
- 1Connect Apilio and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the incident response.
- 3Tell Notis to send a WhatsApp button message with choices such as Acknowledge, Need help, and Escalate, using the incident details from Apilio.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real incident and confirm the recipient has texted your WhatsApp number first.
Questions about this workflow
Can this workflow act on the button response?
This package sends the interactive buttons. Acting on a response requires a separate trigger and supported action.
How many choices can the message offer?
The listed action supports up to three predefined buttons.
Will the buttons reach a new contact?
This action delivers only if the recipient has texted first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apilio to Whatsapp. A trigger fires from one place; an action lands in another.
Apilio triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Apilio and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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