Keep Apilio incident replies in context
Send a focused response that stays attached to the WhatsApp message it addresses, so the thread remains easy to follow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
A new standalone message can make it hard to tell which incident or request a response belongs to.
- Keep the response attached to the message it answers.
- Make the incident thread easier to scan.
- Use context supplied by the webhook.
Setup
Build it in a few focused steps.
- 1Connect Apilio and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name the reply workflow.
- 3Tell Notis to reply to the specified WhatsApp message with a concise update based on the Apilio event.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real conversation that includes the message reference and confirm the recipient has messaged first.
Questions about this workflow
What is needed for a contextual reply?
The workflow needs the relevant message reference and conversation information in the available context.
Can it reply to any message in WhatsApp?
The action requires a specific message in a conversation; the required context must be available to Notis.
Will it work if the recipient has never messaged?
The action is delivered only if the recipient has texted first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apilio to Whatsapp. A trigger fires from one place; an action lands in another.
Apilio triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Apilio and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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