Make reservation notes clear for guests
Translate internal stay context into a short note that makes sense to the guest.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send message
Send a text message to a whatsapp number. note: the message will reflect on the recipient's phone number only if they have texted first.
Why this helps
Staff often need to rewrite reservation context before sharing a useful update with a guest.
- Reduce rewriting from internal notes
- Keep the guest message concise and relevant
- Use only the reservation context provided
Setup
Build it in a few focused steps.
- 1Connect Apaleo and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3In one instruction, tell Notis to turn the supplied reservation notes into a brief guest-appropriate summary and send it by WhatsApp.
- 4Pick the notis_webhook trigger and choose where run reports should go.
- 5Test with one real example and review the summary for suitability before sending.
Questions about this workflow
Can Notis access reservation notes directly?
The supplied context says Apaleo can connect through MCP or direct API, but no trigger is listed. Provide the needed notes with the webhook request or through the connected source access.
Will internal-only details be included?
Tell Notis to omit internal commentary and use only guest-relevant details. Review a real example before relying on the workflow.
Can WhatsApp send this as a regular text?
Yes, Send message is a text action, but delivery is limited to recipients who have texted the business first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apaleo to Whatsapp. A trigger fires from one place; an action lands in another.
Apaleo triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Apaleo and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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