Give guest service escalations the right context
Help the right staff respond with a focused Slack escalation that includes the relevant reservation details available to Notis.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Service issues can take longer to resolve when the team has to find reservation context before deciding who should act.
- Summarize issue and reservation context present in the webhook.
- Include escalation guidance and urgency criteria you provide.
- Reduce the time staff spend reconstructing the situation.
Setup
Build it in a few focused steps.
- 1Connect Apaleo and Slack once in the Notis portal.
- 2Create an automation in Automations, New Automation, or describe it to Notis from any channel.
- 3In one instruction, define what counts as an escalation and ask Notis to post a concise Slack brief using available reservation context.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real webhook that represents an escalation case.
Questions about this workflow
Can Notis assign an issue to a specific staff member?
Only if the assignment rule and required staff information are provided and supported by the available context. Otherwise, ask Notis to state the team follow-up.
Can Notis know how urgent an issue is?
Provide your urgency criteria in the automation instruction. Notis can apply them to the information available in the webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apaleo to Slack. A trigger fires from one place; an action lands in another.
Apaleo triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Apaleo and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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