Give every guest communication handoff context
Help staff pick up a guest conversation with the reservation context and next step gathered into one Slack update.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Post message to channel
Deprecated: posts a message to a slack channel, direct message, or private channel. use `send message` instead.
Why this helps
Guest communication handoffs often lose context when teams rely on scattered notes or manual retelling.
- Summarize the guest and reservation context available in the webhook.
- State the next communication step using your provided rules.
- Reduce repeated searching when another staff member takes over.
Setup
Build it in a few focused steps.
- 1Connect Apaleo and Slack once in the Notis portal.
- 2Create an automation in Automations, New Automation, or describe it to Notis from any channel.
- 3In one instruction, tell Notis what guest communication context to extract and what handoff to post in Slack.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real webhook and confirm the handoff has enough context for staff.
Questions about this workflow
Will Notis send a message directly to the guest?
No. This workflow posts a handoff to Slack for staff. The available target action is a Slack message.
Can Notis decide what the next communication step should be?
It can apply rules you provide in the instruction to the information available in the webhook. Any hotel-specific policy must be supplied by you.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apaleo to Slack. A trigger fires from one place; an action lands in another.
Apaleo triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Apaleo and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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