Give hotel incidents a trackable follow-up path
Capture an incident once and give the team a Jira issue to coordinate the next steps.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Operational incidents can be hard to hand off when the report and reservation context are split across tools.
- Create a trackable issue from an incident report.
- Include relevant reservation context when provided or retrievable.
- Help staff coordinate follow-up across shifts.
Setup
Build it in a few focused steps.
- 1Connect Apaleo and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for incident intake.
- 3In one instruction, ask Notis to use the incident report and any supplied Apaleo reservation reference to create a concise Jira issue for follow-up.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real incident report.
Questions about this workflow
What does the webhook need to include?
Send the incident details and, if available, an Apaleo reservation reference that Notis can use to retrieve context.
Can it set our incident categories?
Describe your categories in the instruction and provide any required context that is not held in Apaleo.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apaleo to Jira. A trigger fires from one place; an action lands in another.
Apaleo triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Apaleo and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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