Make sure guest complaints reach the right follow-up queue
Send a complaint context into Notis and give the team a trackable Jira issue to resolve it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
A complaint can lose momentum when guest communications and operational task lists live in separate places.
- Create a durable follow-up record for a reported complaint.
- Keep the guest or reservation context with the issue when provided.
- Make service recovery easier to hand off between staff.
Setup
Build it in a few focused steps.
- 1Connect Apaleo and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for complaint escalation.
- 3In one instruction, ask Notis to review the provided Apaleo guest or reservation context and create a Jira issue with the complaint and requested follow-up.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real complaint example sent to the webhook.
Questions about this workflow
What starts this workflow?
An HTTP request to the automation's webhook starts it. Your calling system needs to send the complaint context or a reference Notis can use.
Can it decide how urgent the issue is?
You can describe urgency rules in the instruction. Include the signals or policy your team uses if they are not present in Apaleo.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apaleo to Jira. A trigger fires from one place; an action lands in another.
Apaleo triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Apaleo and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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