Reply to the guest in the conversation they already know
Use the reservation context and known thread to prepare a relevant response in the existing conversation.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reply to email thread
Sends a reply within a specific gmail thread using the original thread's subject, requiring a valid `thread id` and correctly formatted email addresses. supports attachments via the `attachment` parameter with valid `s3key`, `mimetype`, and `name`.
Why this helps
Starting a new message can lose the history a guest and hotel team need to keep a conversation clear.
- Keeps the response in the existing Gmail thread.
- Uses supplied reservation details to inform the reply.
- Reduces time spent switching between the reservation and email conversation.
Setup
Build it in a few focused steps.
- 1Connect Apaleo and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe that Notis should reply in the Gmail thread identified in the request using only the supplied reservation facts and guest question.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real guest thread and review the sent reply.
Questions about this workflow
What must the request include?
It must provide an accessible Gmail thread ID and enough reservation context to write the reply. Gmail also requires correctly formatted email addresses.
Can it reply if the thread is unknown?
No. This action requires a valid thread ID. Use a separate search step or supply the ID in the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apaleo to Gmail. A trigger fires from one place; an action lands in another.
Apaleo triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Apaleo and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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