Find the guest conversation before you reply
Send reservation context to a webhook and have Notis search Gmail for the related conversation.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Why this helps
Guest history can be spread across an inbox, making it hard to respond with the right context quickly.
- Helps locate relevant guest correspondence from reservation context.
- Cuts inbox searching when handling a guest question.
- Returns existing messages for staff to review before replying.
Setup
Build it in a few focused steps.
- 1Connect Apaleo and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe that Notis should use guest and reservation details in the incoming request to search Gmail for relevant messages and summarize the matches.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real reservation and confirm the search returns only relevant correspondence.
Questions about this workflow
Does this read the guest's whole mailbox?
The Gmail action fetches messages with filtering and pagination. Ask Notis to search using the specific guest context and review the results.
Does it reply to the guest?
No. It searches and returns relevant email context; staff can decide what to do next.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Apaleo to Gmail. A trigger fires from one place; an action lands in another.
Apaleo triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Apaleo and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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