Keep an escalation tied to its conversation
When an SMS report points to a specific WhatsApp message, reply in context so the conversation stays easy to follow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Escalation notes lose context when a follow-up appears as a separate message.
- Keep the reply visually connected to the referenced WhatsApp message.
- Use an existing WhatsApp conversation as the follow-up context.
- Reduce manual searching for the right thread.
Setup
Build it in a few focused steps.
- 1Connect Android Texter and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to reply to the specified WhatsApp message using only the message ID, recipient, and reply text supplied in each request.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real request containing a valid WhatsApp message reference.
Questions about this workflow
What information must the webhook request include?
It must supply the recipient, the specific WhatsApp message reference, and the reply text. The workflow cannot infer a message reference from SMS content alone.
Can this send a reply if the recipient has not messaged first?
The Send reply action is documented to deliver only if the recipient has texted first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Android Texter to Whatsapp. A trigger fires from one place; an action lands in another.
Android Texter triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Android Texter and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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