Escalate a customer issue from text to Gmail
Move a customer issue from a phone message to the inbox where your team can act on it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Email
Sends an email via gmail api using the authenticated user's google profile display name, requiring `is html=true` if the body contains html and valid `s3key`, `mimetype`, `name` for any attachment.
Why this helps
Customer problems shared by text can get lost when nobody turns them into a clear handoff.
- Send the issue context to a specified email recipient.
- Make the needed response or decision clear.
- Reduce the chance of a customer problem getting buried.
Setup
Build it in a few focused steps.
- 1Connect Android Texter and Gmail once in the Notis portal.
- 2Create an automation with a prompt describing the issue criteria, recipient, and handoff details.
- 3Pick the webhook trigger for incoming Android Texter message data.
- 4Choose where run reports should go.
- 5Test with one real issue message and confirm the escalation is accurate.
Questions about this workflow
Can it decide how serious an issue is?
Describe the signals that should trigger an escalation and test them against real examples.
Can it include customer details?
It can include details available in the incoming message or prompt. Provide any extra context needed for the recipient.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Android Texter to Gmail. A trigger fires from one place; an action lands in another.
Android Texter triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Android Texter and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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