Get subscription context for a support case
Give a support case a focused review with the referenced Stripe subscription and relevant product activity when available.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve subscription
Retrieves detailed information for an existing stripe subscription using its unique id.
Why this helps
Answering subscription questions can require a manual search through billing records and product activity.
- Start from an HTTP request tied to a support case
- Retrieve the referenced subscription details
- Summarize relevant activity or identify missing context
Setup
Build it in a few focused steps.
- 1Connect Amplitude and Stripe once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to retrieve the referenced subscription and summarize related Amplitude activity when it can be matched.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real example and confirm the report is useful.
Questions about this workflow
Can Notis find the subscription from an email alone?
It may need a subscription or customer identifier for a precise lookup. The report should say when the reference is insufficient.
Does this update subscription details?
No. It retrieves the record for support context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Amplitude to Stripe. A trigger fires from one place; an action lands in another.
Amplitude triggers
Stripe actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Amplitude and Stripe, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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