Connect support questions with product behavior data
Give a reported customer problem a useful analytics follow-up, with the event evidence and unknowns recorded together.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Why this helps
Support context and product analytics often live in separate places, slowing investigation and making repeated questions harder to answer.
- Start an analytics investigation from a support concern.
- Keep relevant behavior evidence alongside the question.
- Make gaps in the available data explicit.
Setup
Build it in a few focused steps.
- 1Connect Amplitude and Airtable once in the Notis portal.
- 2Create an automation from Automations, New Automation, or tell Notis what you want from any channel.
- 3In one instruction, ask Notis to investigate the named behavior in Amplitude and create an Airtable record with relevant event observations, evidence, and unanswered questions.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test using one real, non-sensitive support question and review the record.
Questions about this workflow
Can Notis connect an individual support case to event data?
Only when the needed identifiers and event data are available to the connected Amplitude account and included in your instruction. Avoid sending personal details that are not needed for the analysis.
Can this prove the reported issue affected customers?
It can report what the available events show. Missing or incomplete tracking should be called out rather than treated as proof.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Amplitude to Airtable. A trigger fires from one place; an action lands in another.
Amplitude triggers
Airtable actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Amplitude and Airtable, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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