Keep Alpaca risk alerts connected to their WhatsApp conversation
Keep the alert and its context together so you can pick up the thread quickly.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Risk notices separated from their original conversation are harder to review and follow up on.
- Reply in the context of the alert message
- Include the supplied risk reason and asset details
- Reduce time spent locating the right conversation
Setup
Build it in a few focused steps.
- 1Connect Alpaca and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one instruction, ask Notis to reply to the specific WhatsApp message referenced by an incoming risk alert, using only the supplied alert details.
- 4Choose the webhook trigger and select where run reports should go.
- 5Send one real alert request with its WhatsApp conversation and message reference, then review the reply.
Questions about this workflow
Does this workflow detect risk events directly in Alpaca?
No. Alpaca trigger events are not listed. An HTTP request must start the workflow and include the alert information.
What does a contextual reply require?
The request must include enough WhatsApp conversation and message reference information for the reply action to identify the message.
Can this message be delivered if the recipient has not messaged first?
The listed Send reply action delivers only if the recipient has texted first.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Alpaca to Whatsapp. A trigger fires from one place; an action lands in another.
Alpaca triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Alpaca and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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