Keep search support replies in context
Answer the message that raised the search issue, with the relevant details close at hand.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
When search complaints and conversations are handled separately, it takes extra effort to give a useful reply.
- Reply to a specific message in a conversation.
- Use search details supplied by the webhook to make the response relevant.
- Reduce the effort of switching between a search issue and its conversation.
Setup
Build it in a few focused steps.
- 1Connect Algolia and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to reply to the specified WhatsApp message using the Algolia search issue and context included in the webhook.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with one real message reference and search issue; confirm the recipient has texted your WhatsApp number first.
Questions about this workflow
Can this reply if the customer has not messaged first?
The send reply action is delivered only if the recipient has texted first.
What must the webhook include?
It must provide the relevant search issue and enough conversation context to identify the message being replied to.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Algolia to Whatsapp. A trigger fires from one place; an action lands in another.
Algolia triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Algolia and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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