Route a reported search incident to its Jira owner
Include the incident's Jira issue and ownership context in a request, then have Notis assign the work for follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
A reported issue can sit unassigned while someone manually works out who should take it.
- Route an existing incident issue promptly
- Use supplied team ownership guidance
- Keep assignment attached to the tracked report
Setup
Build it in a few focused steps.
- 1Connect Algolia and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to assign the Jira issue referenced in each request using the supplied incident details and ownership guidance.
- 4Pick a webhook trigger and choose where run reports should go.
- 5Test with one real example and review the assignment.
Questions about this workflow
Does the webhook create the issue too?
This workflow assigns an existing Jira issue. Include its issue reference in the incoming request.
What if the owner is unclear?
Ask Notis to leave the issue unchanged and report that ownership needs a human decision when the request does not support a reliable assignment.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Algolia to Jira. A trigger fires from one place; an action lands in another.
Algolia triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Algolia and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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