Turn an incoming event into an SMS feedback loop
When an event from your own system signals the right moment, use a webhook to start a Delighted SMS feedback workflow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Why this helps
Important customer moments often pass without a timely request for feedback.
- Start the workflow from an HTTP request.
- Enroll a specified contact in SMS-based survey Autopilot.
- Capture feedback close to the moment that matters.
Setup
Build it in a few focused steps.
- 1Connect Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, describe the SMS Autopilot enrollment and how to identify the contact; ensure the request context or your instruction supplies needed contact details.
- 4Pick the Notis webhook trigger and choose where run reports go.
- 5Send one real example request and confirm the intended contact is enrolled.
Questions about this workflow
What starts this workflow?
An HTTP request starts the Notis webhook trigger. Choose a system and event that should send that request.
Does this send a one-time SMS survey immediately?
The action enrolls or updates a person for scheduled SMS-based surveys through Delighted Autopilot.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtable to Delighted. A trigger fires from one place; an action lands in another.
Airtable triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Base Metadata Changed
Triggers when an existing Airtable base changes its name or permission level.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Base Schema Changed
Triggers when tables, fields, or views change in an Airtable base.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
User Profile Changed
Triggers when the connected Airtable user's profile information changes.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
View Created
Triggers when a new view is created in an Airtable base.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
View Deleted
Triggers when a previously known Airtable view is deleted.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
View Metadata Changed
Triggers when an Airtable view changes its name or type.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Airtable and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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