Draft thoughtful support replies with less effort
Give DeepSeek the issue and the context you have, then review a focused reply draft before it goes out.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Chat Completion
Tool to create a chat completion using DeepSeek models (deepseek-chat or deepseek-reasoner). Use when you need to generate AI responses to chat conversations. Supports streaming, tool/function calling, and various parameters to control generation behavior (temperature, max_tokens, etc.).
Why this helps
Writing a clear support reply can take focus away from the product work only you can do.
- Start a reply draft from submitted issue context.
- Keep the final review with a person before sending.
- Ask the model to avoid inventing policy or account details.
Setup
Build it in a few focused steps.
- 1Connect DeepSeek once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for support reply drafts.
- 3Describe in one instruction that DeepSeek should draft a concise, empathetic reply using only supplied facts and flag anything that needs confirmation.
- 4Pick the Notis webhook trigger and choose where run reports go.
- 5Test by sending one real support scenario to the webhook.
Questions about this workflow
Will this send the response to a customer?
No. It generates a draft through DeepSeek. Review and send the reply through your support process.
What if key details are missing?
The instruction can ask DeepSeek to flag missing information for confirmation instead of guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtable to DeepSeek. A trigger fires from one place; an action lands in another.
Airtable triggers
DeepSeek actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Anthropic Message
Tool to create a model response using DeepSeek's Anthropic-compatible API format with support for system prompts, tool calling, streaming, and thinking mode. Use when you need to generate chat completions using the Anthropic Messages API format. Requires base_url='https://api.deepseek.com/anthropic' or metadata base_url ending with '/anthropic'. Supports extended thinking, function calling with tools, and streaming responses. Note: Images and documents are not supported in content blocks.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Chat Completion
Tool to create a chat completion using DeepSeek models (deepseek-chat or deepseek-reasoner). Use when you need to generate AI responses to chat conversations. Supports streaming, tool/function calling, and various parameters to control generation behavior (temperature, max_tokens, etc.).
Base Metadata Changed
Triggers when an existing Airtable base changes its name or permission level.
Get User Balance
Tool to get user's current account balance including granted and topped-up balances with detailed breakdown by currency (CNY or USD). Use when you need to check if the user has sufficient balance for API calls or to view detailed balance information.
Base Schema Changed
Triggers when tables, fields, or views change in an Airtable base.
List Models
Tool to list currently available DeepSeek models and provides basic information about each one such as the owner and availability. Use when you need to discover which models are available for API calls.
User Profile Changed
Triggers when the connected Airtable user's profile information changes.
View Created
Triggers when a new view is created in an Airtable base.
View Deleted
Triggers when a previously known Airtable view is deleted.
View Metadata Changed
Triggers when an Airtable view changes its name or type.
Connect any two apps with Notis in the middle.
Airtable and DeepSeek, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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