Bring parsed customer feedback into one roundup
See recurring feedback themes in a concise Telegram summary that is easier to discuss and act on.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
Send a text message to a telegram chat using the bot api.
Why this helps
Useful customer feedback is often spread across messages and attachments, making patterns harder to notice.
- Group feedback details for easier review
- Focus on themes you define
- Share customer context in a team chat
Setup
Build it in a few focused steps.
- 1Connect Airparser and Telegram once in the Notis portal.
- 2Create an automation in Automations, or tell Notis the outcome in plain language from any channel.
- 3Specify the feedback themes to group and ask Notis to summarize only patterns supported by the received records.
- 4Choose a webhook trigger and select where run reports should go.
- 5Test with a real set of parsed feedback records.
Questions about this workflow
Can it claim a theme is recurring from one record?
The instruction can require multiple supporting records and ask Notis to state the evidence available in the payload.
Does it preserve customer identity?
The message can include or omit identifying details according to your instruction and the data supplied.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airparser to Telegram. A trigger fires from one place; an action lands in another.
Airparser triggers
Telegram actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Answer Callback Query
Use this method to send answers to callback queries sent from inline keyboards. the answer will be displayed to the user as a notification at the top of the chat screen or as an alert.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Message
Delete a message, including service messages, with certain limitations.
Edit Message
Edit text messages sent by the bot.
Export Chat Invite Link
Generate a new primary invite link for a chat; any previously generated primary link is revoked. the bot must be an administrator in the chat for this to work and must have the appropriate administrator rights.
Forward Message
Forward messages of any kind. service messages can't be forwarded.
Get Chat Info
Get up to date information about the chat (current name of the user for one-on-one conversations, current username of a user, group or channel, etc.).
Get Chat Administrators
Get a list of administrators in a chat. on success, returns an array of chatmember objects that contains information about all chat administrators except other bots.
Get Chat History
Get chat history messages. note: this uses the getupdates method with specific parameters to retrieve historical messages.
Connect any two apps with Notis in the middle.
Airparser and Telegram, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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