Reply in the right thread with parsed case context
Give Notis the case details and known thread, then send a focused reply that stays in the existing conversation.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Reply to email thread
Sends a reply within a specific gmail thread using the original thread's subject, requiring a valid `thread id` and correctly formatted email addresses. supports attachments via the `attachment` parameter with valid `s3key`, `mimetype`, and `name`.
Why this helps
A response can be delayed when the case summary and its email thread live in separate places.
- Keep the response in the existing email thread.
- Use extracted case details to prepare a relevant answer.
- Reduce context switching during customer follow-up.
Setup
Build it in a few focused steps.
- 1Connect Airparser and Gmail once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name and prompt.
- 3Tell Notis to reply within the supplied accessible thread using the parsed case context and your response rules.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real thread and verify the recipient and reply content.
Questions about this workflow
Does this send a real email?
Yes. The Gmail reply action sends within the specified thread, so test with a suitable example and clear response instructions.
What does it need to reply?
It needs a valid accessible thread ID and correctly formatted email addresses, along with the parsed case context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airparser to Gmail. A trigger fires from one place; an action lands in another.
Airparser triggers
Gmail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Airparser and Gmail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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