Carry the full Slack discussion into a support handoff
Pass the relevant Slack message reference to Notis and bring its thread replies into the support handoff context.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve conversation replies
Retrieves replies to a specific parent message in a slack conversation, using the channel id and the parent message's timestamp (`ts`).
Why this helps
A handoff based on one message can miss decisions and details buried in its replies.
- Includes the discussion behind a handoff message
- Helps the next owner avoid repeating questions
- Keeps support context together for review
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Slack to Notis once.
- 2Create an automation in Notis and name it for support handoff context.
- 3Tell Notis to retrieve replies to the Slack parent message identified in the webhook request and summarize relevant details for the Agile CRM handoff.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real support handoff and confirm the correct thread is retrieved.
Questions about this workflow
What does the webhook need to include?
It must identify the Slack conversation and parent message whose replies should be retrieved.
Does this retrieve the whole channel?
No. This workflow retrieves replies to a specific parent message, using its channel and timestamp references.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Slack. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Slack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Set snooze duration
Deprecated: turns on do not disturb mode for the current user, or changes its duration. use `set dnd duration` instead.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add a custom emoji to a Slack team
Deprecated: adds a custom emoji to a slack workspace given a unique name and an image url. use `add emoji` instead.
Add an emoji alias
Adds an alias for an existing custom emoji in a slack enterprise grid organization.
Add a remote file
Adds a reference to an external file (e.g., google drive, dropbox) to slack for discovery and sharing, requiring a unique `external id` and an `external url` accessible by slack.
Add a star to an item
Stars a channel, file, file comment, or a specific message in slack.
Add call participants
Registers new participants added to a slack call.
Add emoji
Adds a custom emoji to a slack workspace given a unique name and an image url; subject to workspace emoji limits.
Add reaction to message
Adds a specified emoji reaction to an existing message in a slack channel, identified by its timestamp; does not remove or retrieve reactions.
Connect any two apps with Notis in the middle.
Agile CRM and Slack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Slack.