Find Jira work connected to recurring support themes
Compare supplied support themes with Jira work on a regular schedule to find issues worth reviewing.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Search Issues Using JQL (GET)
Searches for jira issues using jql with pagination and field selection.
Why this helps
Repeated customer requests can be difficult to connect to existing Jira work when support context and issue history are separate.
- Search Jira for issues related to current support themes.
- Use JQL and field selection to focus the review.
- Make recurring patterns easier to bring into a team conversation.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Jira once in the Notis portal.
- 2Create an automation named Support theme search and describe how supplied themes should be compared with Jira issues.
- 3Choose a recurring schedule and specify how the automation receives the support themes to search.
- 4Choose a report channel, then test with one real theme and inspect the Jira results.
Questions about this workflow
Does the workflow calculate support trends from Agile CRM?
No Agile CRM read action is listed. Provide the support themes or records you want included in the scheduled search.
How are Jira issues matched?
The Jira action searches with JQL, so describe relevant terms or criteria in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Jira. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Agile CRM and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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