Put customer support context on the Jira issue
Keep the customer story beside the engineering work with a concise comment on the relevant Jira issue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Customer impact often lives in a CRM conversation while the fix lives in Jira, leaving engineers to search for context.
- Make customer impact visible where the issue is being worked.
- Preserve the supplied support summary in Jira's rich text comment format.
- Reduce context hunting across sales and support systems.
Setup
Build it in a few focused steps.
- 1Connect Agile CRM and Jira once in the Notis portal.
- 2Create an automation named Support context on Jira and describe what customer details belong in the comment.
- 3Choose a webhook trigger and include the Jira issue key and support summary in the request.
- 4Choose where run reports should go, then test on one real Jira issue.
Questions about this workflow
Does this create a Jira issue?
No. It adds a comment to an existing Jira issue, so the webhook request needs to identify that issue.
What content should be sent?
Send the customer impact, relevant support summary, and the Jira issue key. Include only context appropriate for the Jira audience.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agile CRM to Jira. A trigger fires from one place; an action lands in another.
Agile CRM triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Agile CRM and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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